Unscheduled jobs, a source of valuable data, often are not reported.

Here is one way several Benchmate users capture this information with minimum effort.

  • Machine operator reports problem to supervisor.
  • Supervisor verifies problem and creates a Benchmate Trouble Call identifying the equipment and describing the problem.
  • Supervisor prints Trouble Call and gives to maintenance technician doing emergency maintenance in supervisor’s dept or area.
  • Technician makes entry in Benchmate Service Log before leaving.

This approach has several significant benefits:

  1. All emergency maintenance is tracked (avoids ‘slipping through the crack’).
  2. Maintenance Dept does not have to schedule emergency jobs.
  3. Maintenance History can be used to detect failure patterns and associate with particular machines.