Help Desk Tip
Recent Service Log Activity
This window lists recent Service Log activity. It’s a quick way to see what jobs have recent entries or maintenance activity. When you are done reviewing a job, you may ‘check it off’ to remove it from the list. The Recent Service Log Activity window is selected from the main menu: Job Lists → Recent Service Log Activity. To view this window, your password must have:
1. a NAME associated with the password and
2. VIEW and CHECK permissions for the Service Log screen (CHECK permission is new in Version 8.3).
The window displays up to 100 jobs having Completion Dates within the most recent 31 days and jobs that are partially complete (COMPL DATE = 00/00/0000).
Each Service Log entry can be displayed on the main Benchmate screen by ‘double clicking’ the JOBID.
When you are done reviewing a job, ‘double click’ the CHKD? entry. Your NAME will be displayed in the window and on the Service Log screen (REVIEWED BY entry). When the window is refreshed or opened again, checked jobs will not be displayed.
Storing Documents Linked to Benchmate
Benchmate CMMS has a powerful 'document link' feature that lets you view Adobe, AutoCAD, Word, pictures and other documents from within Benchmate itself. This feature only requires that a viewer for each type of document be installed on each PC using this feature. To view a document, simply double-click the document link (shown below) in Benchmate.
To be useful, these documents must be located where they will be: (1) saved when your Benchmate database is backed up and (2) moved when your database is moved so the links to the documents are not broken.
We suggest you create a directory named Docs immediately under the \BMATEDATA folder on your server as shown. The Docs directory can be further divided by the major Benchmate screens - Equipment, Preventive Maintenance, Purchase, ....
The Benchmate link would look something like the following. In this example, 'C:' should be replaced by the Server name (e.g.: \\Srvr01\c) that is the same for all users.
On-going user support is provided through the easily accessible Benchmate help desk either through a telephone call, email or our online Support Form. Issues are addressed pertaining to system functionality, procedures or roadblocks users may experience. All support services are provided to those companies who maintain an annual support agreement with Benchmate.
Unscheduled jobs, a source of valuable data, often are not reported.
Here is one way several Benchmate users capture this information with minimum effort.
- Machine operator reports problem to supervisor.
- Supervisor verifies problem and creates a Benchmate Trouble Call identifying the equipment and describing the problem.
- Supervisor prints Trouble Call and gives to maintenance technician doing emergency maintenance in supervisor's dept or area.
- Technician makes entry in Benchmate Service Log before leaving.
This approach has several significant benefits:
- All emergency maintenance is tracked (avoids ‘slipping through the crack’).
- Maintenance Dept does not have to schedule emergency jobs.
- Maintenance History can be used to detect failure patterns and associate with particular machines.