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Help Desk Tip
Unscheduled jobs, a source of valuable data, often are not reported. Here is one way several Benchmate users capture this information with minimum effort.
1.Machine operator reports problem to supervisor.
2.Supervisor verifies problem and creates a Benchmate Trouble Call identifying the equipment and describing the problem.
3.Supervisor prints Trouble Call and gives to maintenance technician doing emergency maintenance in supervisor's dept or area.
4.Technician makes entry in Benchmate Service Log before leaving.
This approach has several significant benefits:
•All emergency maintenance is tracked (avoids ‘slipping through the crack’).
•Maintenance Dept does not have to schedule emergency jobs.
•Maintenance History can be used to detect failure patterns and associate with particular machines.
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Contact us:
www.benchmate.com
info@benchmate.com
(800) 466-1899
(360) 678-8358
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Benchmate delivers efficiency in the Texas Gulf Coast.
Houston Fuel Oil Terminal Co. – Houston, Texas
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Houston Fuel Oil Terminal Company (HFOTCO) is the U.S. Gulf Coast's largest black oil facility with 11 million barrels of tankage and 2 million barrels under construction. HFOTCO has been storing, blending and moving residual oil for carbon black manufacturers, refineries, bunker suppliers and oil traders, as well as, storing and delivering crude oil and feedstock to area refineries since 1979.
Maximum equipment uptime is essential to efficient operation, and HFOTCO needed an easy-to-use, powerful CMMS that provided accountability, history, tracking and could grow with their business. |
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“We researched several other CMMS programs and in 2003, we purchased Benchmate. It was by far the easiest program to use, and that was the biggest factor in our purchase decision. We have several highly skilled maintenance guys who aren’t real computer savvy. Benchmate is used by four full-time maintenance guys, and anywhere from 10-20 employees submit trouble calls to it.” says Mickey Franco, Info. Tech. Coordinator.
Benchmate’s CMMS provides a macro-to-micro, real-time status on every piece of equipment and their associated components including: Tanks, pumps, motors, all office building equipment, tools, plant vehicles, pipes, valves, air compressors, etc.
HFOTCO utilizes multiple software programs throughout its facility and understands the necessity for superior technical support. “Benchmate support is outstanding! We’ve had a few issues with the software or a new release. We make one call to Bob and he has a patch to us within days. I work with a lot of software on a daily basis and no one provides that kind of turnaround. I’m working with one software that has not fixed a problem I reported over a year ago.” says Franco.
View more client success stories >
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New Job Status Code – Ready. Set. Go.
Benchmate Product Update
A Job Status code indicating jobs that have been started or partially completed has been added. Benchmate sets the Job Status to STARTED whenever an entry in the Service Log without a COMPLETION DATE is made. You may also modify the Job Status on the PM, Trouble Call or Work Order screen.
NOTE: To use this code, you must add STARTED
to the Job Status Validation codes.
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Recent Service Log Activity – Quickly follow-up.
A list of recent entries to the Service Log can be viewed by selecting Job Lists → Recent Service Log Activity.
Supervisors and managers use this list to identify jobs to ‘follow up’ without searching the Service Log screen. As jobs are ‘checked off’, they are removed from this list. The name of the person ‘checking’ the job is displayed on the Service Log screen. You need to have ‘Check’ password permission to use this feature.
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Who’s doing more with Benchmate?
• Pioneer Metal Finishing, Oshkosh, WI
• Gulf Coast Fractionators,
Mont Belvieu, TX
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• Lighthouse for the Blind, Spokane, WA
• Duferco Farrell Corp, Farrell, PA
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